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360 HSDI recognizes social accountability as a tool to reduce poverty via empowerment of the poor and as a step toward democratic governance. The development community has recognized that government institutions and service providers in the developing world far too often fail the poor. The failures are many and they are deep: corruption; services of abysmally low quality; no services at all. The consequence is continued deprivation of the citizens: dilapidated school buildings, clinics with no electricity or medications, absent teachers and nurses, no water, and lack of voice in important decisions. While the problem of poor public services is felt by everybody, the poor tend to be more affected by it and unable to compensate by switching to better-quality private services Social accountability has emerged as an important weapon in the fight for better governance and service delivery.

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